Multi-Year Accessibility Plan

Mark Wilson’s Better Used Cars Ltd strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Mark Wilson’s Better Used Cars Ltd is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years. We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies. We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Past Achievements to Remove and Prevent Barriers

Mark Wilson’s Better Used Cars Ltd. has completed the following accessibility initiatives.

Information and Communications

In April 2021 we updated our website to be accessible to all.

AudioEye Trusted Certification

The AudioEye Trusted Certification represents a commitment to accessibility and digital inclusion.

This Mark Wilson’s Better Used Cars website is AudioEye Trusted.

The AudioEye web accessibility certification process involves automatic and manual testing with the goal of identifying and resolving access barriers, conforming with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Success Criteria, and ensuring an optimal user experience for all users, regardless of their individual abilities.

AudioEye attests to the following:

• AudioEye Activation is complete
• Testing & Discovery is ongoing with continuous monitoring.
• Remediation & Validation is ongoing
• AudioEye Trusted remains active.
• 24/7 Website accessibility help desk is active. Report an issue.
• Accessible site menu is activated
• Page elements menu is activated
• Visual Toolkit is activated.
• Player is activated.

Employment

Mark Wilson’s Better Used Cars Limited is an equal opportunity employer. Accommodation is available under the Ontario Human Rights Code. Should you require accommodation, please advise the Human Resources department of your preferred method to be contacted.

Training

All employees are trained in accord with the AODA when they are initially hired. Updated training is provided as policies, practices or procedures on the provision of goods or services to people with disabilities change.

Strategies and Actions

Customer Service

Mark Wilson’s Better Used Cars Ltd. is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.

Information and Communications

Mark Wilson’s Better Used Cars Ltd. is committed to making our information and communications accessible to people with disabilities.

Employment

Mark Wilson’s Better Used Cars Ltd. is committed to fair and accessible employment practices.

Training

Mark Wilson’s Better Used Cars Ltd. is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

Design of Public Spaces

Mark Wilson’s Better Used Cars Ltd. will meet accessibility laws when building or making major changes to public spaces.

Mark Wilson’s Better Used Cars Ltd. will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.

For More Information

• Email: [email protected]
• Telephone (519) 836-2900 and request to speak to the controller
• In person by speaking with the manager
• Mail to the following address:
  • 5055 Whitelaw Road, Guelph, ON N1H 6J4

Our accessibility plan is publicly posted at www.shopwilsons.com on the footer of every page.